frequently asked questions

Do you have a question about Total Rehab Solutions? Here are a few commonly asked questions.
If you can’t find your answer here, please get in touch and we will be happy to help.

Yes, if NDIA managed then it needs to be an NDIS provider store and the invoice sent to your support coordinator. If the plan managed, it can be any store with appropriate equipment. Your therapist will help guide you to the appropriate equipment and trials as required.

  • Discussion about what lead you to see a physiotherapist, including
    • Past medical history
    • Previous/current level of physical function
    • Social circumstances
    • Work circumstances
  • Goal setting with the physiotherapist, based on what YOU want to get out of your sessions
    • These can include both short- and long-term goals
    • Your physiotherapist will help you set these and make suggestions to ensure they are achievable during your time together
  • Discussion and implementation of an individualised exercise program that you can do independently on the days that your physiotherapist is not there, including handouts if required
    • Adjustment and progression of these exercises at each session
  • Exercises that can only be done with your physiotherapist in attendance to ensure you are challenging yourself in a safe environment
  • Education on how to take more control of your health and wellbeing, in alignment with the goals that you have set together
  • Occasionally, hands-on treatment is required if indicated
    • This may include massage or trigger pointing, joint mobilisations, and manipulation, assisted stretching, or purely to help initiate or assist with an exercise or transfer
  • A plan for future sessions and what to do in-between visits

Our service agreement is a written agreement between yourself or family member/friend represented by you and the Allied Health Professional from Total Rehab Solutions. This service agreement covers the supports and services that will be provided. As well as the costs for these services and when these services will be provided. Our service agreement includes details about the participant (yourself/family member/friend), how any issues will be managed, your responsibilities and your allied health professionals responsibilities, cancellation policies, how the agreement will be reviewed and how you or the allied health professional may alter or end the agreement.

The frequency of how often your Occupational Therapist will visit depends on the participant’s needs. This will be determined during the Initial Assessment and an estimate of how many Occupational Therapy hours will be provided in the occupational therapy Initial Summary report.

Yes, before each appointment our friendly administration team will contact you to complete a home visit screen including Covid-19 questions. This will help us provide information to the Occupational Therapist about how to find your house, any safety concerns and to ensure there is no concerns regarding Covid-19 symptoms. Client and staff safety is our highest priority therefore we have these in procedures in place.

Yes, our friendly allied health professionals can complete their appointments through Telehealth. Please get in contact today to find out more.

Yes, after the Occupational Therapist Initial Assessment an Initial Summary report will be completed. This will include all of the key information discussed in the initial assessment to enable the Occupational Therapist to provide recommendations for any Occupational Therapy input. This will be provided to yourself and your support coordinator to understand the hours of Occupational Therapy required and what you and your Occupational Therapist will be working on together. This report can take between 2-3 hours typically.